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5.0 Rating From 38 Reviews.
Excellent service
on 22, Jan 2018
Excellent service from initial consultation to final completion.
Front Door Canopy
on 04, Dec 2017
“Very happy with installation.”
Efficient and thorough
on 18, Jan 2018
Efficient and thorough polite and friendly
New glass conservatory and cladding to dormer window
on 10, Apr 2017
“The work was carried out in a very professional manner to an exemplary high standard, very pleased.”
Highly recommend
on 23, Jan 2018
Excellent Sales Person. Knowledgeable and not pushy. Fitters - Ross and Chis - Efficient, courteous, professional, very well mannered. Highly recommended.
Sash windows replaced and all fascias
on 13, Nov 2017
“Excellent team of people from sales person. Surveyor and installation teams. Good work ethic and superb standard of workmanship.”
New front door and side panels.
on 29, Sep 2017
The fitters arrived on time and carried out a professional job, very polite and tidy workers, would not hesitate to recommend. A problem with the survey as waited in all day and when I called the office they had got the date wrong, this was soon resolved and they sent someone out within the hour. Thank you.
Very happy with our new conservatory
on 18, Jan 2023
Frames Conservatories Direct Ltd delivered a totally professional and efficient service and we are very happy with our new conservatory.
on 23, Nov 2017
Very satisfied
Excellent team
on 22, Feb 2018
Excellent team, totally professional and courteous. Would not hesitate in recommending both company and team
Solid Roof Extension
on 10, Nov 2017
“Very happy with installation.”
on 23, Feb 2018
I had two quotes when I decided to get my windows and doors done, I decided to go with Frames Conservatories Direct from Bury St Edmunds, I’m so glad I did they done an excellent job, I love my windows, the bay and the dormer look lovely, The chaps were all polite, done a great job and always cleared up after them. I would recommend the company with the greatest recommendation. Thank you guys.
Excellent company, lovely people, right price;
on 14, Apr 2018
We have had a service style that I thought was a thing of past times. Glen Barker was so patient with our decision making and planning that span three years. George Adam and Dave are state of the art window installers / craftsmen and an absolute pleasure to have around the house. Topped off with the best finish render, all to our precise specification by Luke and Paul. 25 windows, 1 new dormer, render and HardiePlank boarding. Excellent company, lovely people, right price;
A very friendly team
on 15, Jan 2018
A very friendly team, polite and respectful at all times.
Would recommend
on 18, Feb 0002
Quality of work satisfactory and the two fitters excellent. would recommend.
Quality workmanship
on 18, Feb 0002
Excellent team and very pleased with the quality of the workmanship
A great job done by really friendly staff
on 04, Dec 2017
We had a 4mx4m gable end conservatory in grey, from the sales team to the finish the work was carried out to a high standard. Everyone we dealt with were professional and knowledgeable and it was really easy to ask questions and get feedback. I am not joking everybody involved were so customer focused it was a pleasure to have them around my home.
on 01, Dec 2017
Design, manufacture, ground preparation and erection of an Orangerie with other associated house modifications and alterations. Professional, courteous, honest and at all times at pains to do their very best for the customer and especially calm and constructive when faced with the inevitable unforeseen difficulties and problems that are always encountered during works of this nature.
New windows and doors and the addition of a bay window
on 21, Dec 2017
The team appointed to do the work were excellent and they did an excellent job and I am very happy with the finished result
Thanks very much for our new room
on 03, Dec 2017
We had a new garden room built.
Fascia and Guttering
on 30, Jul 2017
“Very happy with work done.”
Front & Back Door Fitted
on 28, Jul 2017
“Excellent service.”
Solid roof fitted to existing conservatory
on 15, Aug 2017
The salesman, estimator and following contact were all excellent. The fitters were both professional and obliging.They covered all routes to the work with dust sheets and boards so no mess was left at all. The products used were all visibly of good quality and the finished result was really pleasing. I could not have wished for a better job to be done.
on 16, Jan 2018
An excellent product installed by very competent and skilled fitters
Excellent service and installation
on 18, Feb 0002
Our need was a new back door following a burglary. The company fast forwarded our order and fitted us into their busy installation programme in 14 days. Excellent service and installation. Very happy!
Conservatory at the rear of the property
on 03, Feb 2017
“Job took some while to complete but it looks really great and offers a greater addition to the home.”
New Door Fitted
on 20, Apr 2017
“Excellent experience of dealing with this company, from initial order with the very knowledgeable and professional salesman to the expert fitting carried out by very skilled and courteous fitters in an amazing short time.”
Windows & Doors
on 23, Nov 2017
“Very good job, well done. Fitters were excellent.”
Very professional
on 18, Feb 0001
Very professional team from start to finish
New Front Door UPVC
on 13, Nov 2017
“Very good service.”
Outstanding gutters
on 13, Feb 2018
From start to finish very easy process and the gutters were absolutely outstanding
We would not hesitate to recommend the company.
on 16, Jan 2018
We are very happy with all aspects of the work. The products look superb and have made a big difference to the appearance of the outside of our house. The fitting team were very good and completed the work to a high standard. We would not hesitate to recommend the company.
Replacement Windows
on 02, Mar 2018
This company came recommended to me by a friend, it was a good recommendation, my replacement windows arrived as planned and the guy's who delivered and replaced them did an excellent job and left my home as tidy as they found it. I would certainly recommend anyone to use frames & Conservatories, just don't do what I did and choose one of the coldest days of the year to replace your windows, because you're going to freeze!!
Absolutely delighted
on 27, Feb 2018
A chap came to our home around 8 weeks ago and measured up, he was not pushy and was completely honest throughout the meeting. He was professional and gave us a good understanding of what the company offer. We then received the quotation the following day and it was sensitive to our budget and gave us options should we not be able to afford to do the whole house. We made a decision to go ahead and the surveyor came to measure up and noticed that we had some unfinished work on our house from an extension we had just finished, he offered to complete this and also fix our front door which was inclusive in the original quote. We were absolutely delighted. The customer service team kept us informed at all times while we waited for our windows to be made. The installation team Shaun and David arrived on time on the day agreed and were professional at all times, we had a couple of technical issues which were no fault of the company just the design of our house and they came back the following day to finish the job. Shaun and David explained the process of installing the windows and again kept us informed of what they were doing at all times. They left our house beautifully clean and even cleaned the windows, they also cleaned the garden once they had finished and also fixed some brickwork that again was no fault of the company. They finished the windows beautifully and all the finishing touches have made such a huge difference to the overall look inside and out. I cannot recommend this company enough, their ethos and customer service is second to none and we are absolutely delighted in the end result.
Hannah Cox
Professional installers
on 18, Feb 2020
From order to installation everything was handled very efficiently and the installers were extremely professional and helpful.
Everyone was courteous, polite and efficient
on 18, Jan 2018
Everyone was courteous, polite and efficient. I really felt that I had made the right decision, especially once the work was completed.
First class service. Very clean work by the fitters.
on 02, Aug 2017
“Very efficient. Fitters were excellent in the finish and cleaning afterwards.”
Efficient installation
on 18, Feb 0007
The fitters were courteous, friendly and extremely tidy. They arrived as arranged, and completed the installation efficiently.
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Home Improvement Solutions Throughout East Anglia

Frames Conservatories Direct – where we are committed to providing the best products and services that can transform your home.

Our thriving family-run business at Frames Conservatories Direct has been successfully providing outstanding service and improving homes for over fifteen years.

We don’t employ hard-sell, pressure techniques to sell our products. We simply listen to what you want, talk through the options and provide you with a price.

We set ourselves apart from the competition by being a little bit different. This means:

A Highly-Skilled Installation Team

All our fitters are employed by us and continuously trained to advanced technical and health & safety standards which are far in excess of the minimum requirement.

Exceptional Customer Care

Everyone in the business from our receptionist, our sales team, our customer care team and our installation team are committed to keeping our customers happy every step of the way.

Outstanding Products

Not all UPVC windows and doors are the same. Ours are manufactured to British Standards with a BSi Kitemark accreditation to prove it. Each product is tested, monitored and audited from raw material to finish product to provide you with the strongest, most robust product which will give you peace of mind for years to come.

As part of a business that has been growing steadily since 2001, I want to provide complete peace of mind to every single one of our customers. As part of our promise, we ensure:

  • Fully inclusive pricing – Absolutely NO hidden extras
  • Fully trained and highly skilled installation teams
  • Experienced surveyors working with you for you
  • Customer service that goes the extra mile

Embarking on a home improvement project is never a decision that is taken lightly. From replacing a kitchen window,  to the building a new extension or installing conservatories UK – we understand that it involves consideration, an investment of time and money and an interruption to your home life.

We never underestimate what a huge deal it can be to go ahead with this type of project. That’s why every job is a source of great pride for us. We will work with you to plan your project to keep disruption to a minimum. You will have a dedicated Customer Services contact who will keep you informed every step of the way.

Some of the services we offer include:

When you contact Frames Conservatories Direct about your home improvement, we have a team on hand to help you turn your dream in to a reality. From choosing the right type of front door to plotting out that kitchen extension you’ve needed for so long, every job is of the utmost importance to us – because we know how important it is to you.

We’ve made it really easy to get in touch. You can call us on 0800 2800 472. You can fill in the online form on this page and we will respond as soon as we can. We look forward to working with you on your next project.

Thank you


Adrian Lewis
Owner and Managing Director

Frames Conservatories Direct


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Our Benefits

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A. Fensa is a Competent Persons Scheme. When replacing windows, doors and roof lights in dwellings in England and Wales, homeowners must comply with current thermal performance and Building Regulation standards and ensure they get a certificate from a Competent Person scheme or Local Authority Building Control. Fensa is one of those schemes. We belong to the 'Assure' Competent Person’s Scheme, it allows us to fully comply with the registration process and it affords our customers the security of knowing that their installer of choice has the ability to do the job correctly and to the correct standards. The 'Assure' team regularily inspect our work and ensure our installation teams are fully compliant, trained and able to do the job.

A. Our sales team do not employ high pressure sales tactics. There is no phone calls to managers, no 50% off discounts for a signature today. Just straight talking, straight forward advice.

A. Windows & Doors – generally you do not require planning permission unless you are significantly changing the appearance of the house with the new installation. The exception would be if you are installing a bay window where there wasn’t one previously or if you live in a listed building or a conservation area.

Extensions and Conservatories – as long as you meet certain criteria regarding height, position relative to the house and land area, an extension or conservatory is generally considered permitted development not requiring planning permission. You will, however, need Building Control for a glazed extension or to put a solid roof on to an existing conservatory.

Driveways and Patios – you don’t need planning permission

Garden Walls – you only need planning permission if the wall is over 2 meters high or 1 meter high if it will be adjacent to a public footpath or highway. You would also need planning permission if either your property or the neighbouring property which the wall would provide a boundary with, is a listed building.

Don’t be put off by the Building Control/Planning Permission maze – we will handle all of that for you.

A. No, our windows are manufactured to British Standards with a kite mark accreditation to prove it. The frames are steel reinforced and fitted with high security locking systems and hinge side protectors, these fittings are standard on our windows.

A. NO, we insist on it, all our windows fitted where a means of escape should be considered are fitted with Fire Egress hinges as standard.

A. We supply 3 keys with every door lock. The locks are ultra-high security. Additional keys can be sought afterwards if needed, from specified locksmiths.

A. There isn’t one! Each conservatory is designed for you individually. It will be made to the size and the design that suits you.

A. Generally all our products are covered by a fully transferable 10 year fully inclusive guarantee for your complete peace of mind.

A. No, each job is appraised and if we can use our own specialist easy deck system we will not need to have scaffolding erected. We do not make any charge if we use our own standard access equipment as we believe it is part of the job. On average we have to scaffold approx. 1 in 15 jobs.

A. Yes, there is a specialist coating on the surface of the glass that reacts with day light, this reaction prevents anything from sticking to the glass surface and when it rains any deposit is washed off.

A. NONE, we have never taken a deposit, we don’t believe a customer should fund our business before we have actually done something for you.

A. When you are ready to get your home improvement project quoted – simply give us a call on 0800 2 800 472. One of our Sales Consultants will visit you at home to take accurate measurements and talk to you about the options available. We will provide you with a free, no obligation quote. There is no pressure, no hard sell and no discounting techniques.

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