4.9 Rating From 306 Reviews.
No problems at all
on 27, Oct 2016
"No problems at all - happy with the service provided"
Roof trim
on 07, Nov 2016
“Very pleased with both product and company. Fitter and sales representative very professional.”
New conservatory
on 22, Nov 2015
“Very good team of installers,very helpful in moving plants etc before starting, and Scott and Ross came back to check everything satisfactory after finishing the job. Would recommend.”
New Front Door
on 18, Dec 2015
“The whole service provided by FCD from quote to finished job was exemplary! They were happy to discuss our ideas and make suggestions, they were sensitive to our budget and offered a large choice. Fitters were fantastic, really friendly and tidy. Finished door and window look amazing - exactly what we wanted. FCD really care about their customers and I would recommend them without reservation to anyone wanting a reliable, high quality service from a company with real integrity.”
very happy
on 03, Aug 2016
very happy with all the work done and hope to have new doors fitted next year
Sliding sash windows
on 16, Mar 2016
“Company representative very informative. Work carried out to a very high standard. After care excellent. Would not hesitate to recommend.”
New front door
on 26, Oct 2015
“The door was fitted perfectly. There was a problem with rotten wood, but the fitters sorted the problem and I now have a nice, modern construction secure door.”
Completed the job to our satisfaction
on 21, Oct 2016
The door was fitted on 14/10/2016 and the installers returned on the 21st October to fit the letterbox and door chain, thus completing the job to our satisfaction
All excellent
on 22, Mar 2016
All excellent from start to finish
Conservatory
on 10, Apr 2016
“Excellent company to do business with. Superb staff and job finished to a very high standard.”
Excellent team
on 22, Feb 2018
Excellent team, totally professional and courteous. Would not hesitate in recommending both company and team
Good quality windows and doors
on 10, Jul 2016
“Good, clean, friendly, efficient service.”
Fantastic
on 21, Oct 2016
"Fantastic, reliable and already recommended"
Good communication and Quality
on 04, Nov 2016
Very satisfied with both communication with the company and the quality of the work carried out.
French doors, front door, back doors and garage door
on 22, Dec 2017
“Excellent service. Work carried out to my satisfaction. Very polite staff and always cleared everything away. Highly recommend.”
New front door fitted
on 01, Nov 2017
“Good, efficient service. Simple quotation with no hidden fees. Cleaned up nicely after fitting.”
Good job done
on 09, Apr 2018
Good job done from start to finish. The workmen were polite efficient and very hard working and turned up each day when they said they would.I have no hesitation in recommending this company for a conservatory installation
We\'re really pleased
on 02, Dec 2017
Great work, not so great communication
Customer Service
Quality
Value
We had a conservatory built. We we're really pleased with what they've done and how the workers worked but we weren't happy with the communication form the office about when they were coming so each week we had to ring to check when they'd come and what time. The workers, however, were clean and friendly and have done really good work
Anonymous02/12/2017
Excellent service
on 22, Jan 2018
Excellent service from initial consultation to final completion.
Front door installed
on 09, Feb 2017
“From start to finish, a painless process. Great communication and after service too.”
A new high in professionalism
on 06, Sep 2017
It is no exaggeration to say that the installers have set a new high in professionalism, courteousness and craftsmanship. I always expect a lot and this team surpassed all expectations and then some. FCD Ltd; Adam, George, Dave, (Installers), Paul & Luke (Plaster and Render) Glen (Sales).
I had confidence in Frames Windows and Conservatories
on 11, Dec 2017
At all times I had confidence in Frames Windows and Conservatories and have already recommended them to a colleague who has engaged them to fit his new doors
Solid Roof Extension
on 10, Nov 2017
“Very happy with installation.”
very good job
on 14, Aug 2018
Fitters were friendly and professional & did a very good job. Left site tidy
Brilliant
on 15, Mar 2018
Cannot praise the installer highly enough.Brilliant
Great service
on 09, Jan 2017
Once again great service from the company thank you.
Very happy
on 28, Jun 2018
Very happy with all the work done
Excellent service
on 02, Feb 2016
“Excellent service great product.”
Front door replaced
on 03, Apr 2017
“Very good, happy with service and product.”
Front door and top light replacement
on 26, May 2016
“Excellent.”
Replace roof line. New front door
on 22, Apr 2015
“Very friendly, helpful, efficient.”
4x window replaced
on 05, May 2016
“Very professional company and wouldn't hesitate to recommend FCD.”
Back door replaced
on 13, Jun 2016
“No comments given.”
Efficient & polite
on 20, Sep 2016
Work efficient & Polite Fitters sales not pushy
Salesman was helpful and efficient
on 24, Jul 2018
Salesman was helpful and efficient. Installers worked well and quickly on the hottest day of the year so far!
New Front Door
on 28, May 2015
The man that installed the door was a very nice man and very helpful. He worked by himself and made a really good job of it all, very tidy and accommodating, and I am very satisfied with the work that has been carried out. Thank you”
Good Product
on 19, Oct 2017
Good Service, Good Product , Very proffesionally installed and good sales rep
highly recommend to anyone
on 02, Mar 2018
I wouldn’t hesitate to have more work completed by Frames Conservatories - highly recommend to anyone
Living roof
on 08, Mar 2016
On conservatory, No comments given
Very good
on 28, Aug 2018
“Happy with all aspects of company.”
Would recommend
on 04, Dec 2017
Please with the communication and professionalism of the installers. Would recommend.
Front door and attached side windows
on 27, Jan 2016
“Very good product and installation.”
Efficient and thorough
on 18, Jan 2018
Efficient and thorough polite and friendly
Windows & Conservatory roof
on 08, May 2015
“I have no hesitation in recommending this company. Each time their working teams have been efficient and courteous. They came at the times quoted and worked with care throughout the time they were here. Follow-up was done to ensure the work was to our satisfaction. The materials were of the highest quality and fully guaranteed. The team undertaking our last job had won a competition for the best fitters for the year.”
Gutters and barge boards
on 22, Oct 2014
“Excellent service and workmanship. Came out afterwards to check work and that we were happy.”
Good job well done
on 19, Mar 2018
Great team of installers, friendly and very professional, thank you for a good job well done
windows
on 11, Jul 2018
The communication for the windows was fine, but for other products was pretty par with FCD. I have emailed separately.
No comment left
on 10, Jul 2018
No comment left
Fascia and Guttering
on 30, Jul 2017
“Very happy with work done.”
NEW BACK DOOR
on 06, May 2014
NEW BACK DOOR
EXCELLENT
YES 7 VERY COURTEOUS
APRIL 2014
Very professional
on 18, Feb 0001
Very professional team from start to finish
Fitters were polite
on 07, Nov 2017
Fitters were polite and working in poor conditions didnt let that affect their proformance
All excellent
on 29, Mar 2016
all excellent
New porch including flat roof
on 08, Nov 2013
“Fantastic. Did everything they said they would do. Very friendly, kept well informed with progress. Planning to use again next year.”
\"Very pleased\"
on 17, Oct 2016
"Very pleased"
Always excellent service
on 24, Oct 2016
Have used company before & always excellent service/product - esspecially Mark Smith
Courtious and professional
on 19, Dec 2016
I was impressed by the courtesy,professionalism and consideration shown by the installers and James Fry from Frames
Efficient, Courteous
on 04, Nov 2017
Excellent team work by father and Son. Efficient, Courteous, Good Workmenship - in awful weather conditions too
Great level of professionalism
on 10, Jan 2017
The level of service and professionalism we got from Frames and Conservatories was great and everything was as promised.
Windows and doors
on 17, Mar 2016
“Prompt, friendly service with an excellent and high standard of product and fitting. Any issues resolved immediately.”
replacement sash windows
on 31, Jul 2015
“Excellent service and product - very professional installers.”
DOORS
on 26, Apr 2016
“No comments given.”
Front Door Canopy
on 04, Dec 2017
“Very happy with installation.”
Cant ask for anymore really
on 19, Mar 2018
Bought windows and doors from Frames Conservatories Direct Ltd, agreed and installation date and they installed on that date will no issues, cant ask for anymore really
Fascias , doors , orangery
on 22, Dec 2017
“Excellent workmanship, really happy with completion could improve on the communication.”
Dedicated group of individuals
on 30, Aug 2016
“Dedicated group of individuals that all came together to make a great team. Very professional job.”
Very efficient
on 20, Oct 2017
Terry and Jamie were very efficient and tidy. The quality of their installation is first class. Thank you very much guys
New front door and side panels.
on 29, Sep 2017
The fitters arrived on time and carried out a professional job, very polite and tidy workers, would not hesitate to recommend. A problem with the survey as waited in all day and when I called the office they had got the date wrong, this was soon resolved and they sent someone out within the hour. Thank you.
we are over the moon\" - excellent work\"
on 07, Dec 2017
Gavin Barson visisted us since both installations to see the work for himself, and to ask us that we were satisfied needless to say we are over the moon" - excellent work"
We were so pleased
on 14, Mar 2018
We were so pleased we have now commisional a window and door for our new kitchen
Window and outside door
on 18, Apr 2016
“Good quality products, excellent service, very pleased!”
Fantastic!
on 10, Feb 2014
Fantastic! Yep, that’s how we’d sum up the work your guys have done on our home over the last couple of weeks.
So why do we think they were fantastic:
•Quality - the new Fascias & Soffits look really good and to a very high finish
•No mess – the guys cleared up every day almost without trace of them being on site (and I saw some of the mess from pulling down many years of old timber made)
•Without fuss – the whole job from start to finish was extremely painless
•Fast & friendly – everyone we dealt with at FCD was a pleasure to deal with
•Wow – the cladding you suggested on the upstair dormers has made them look brilliant
Please pass on our thanks to the whole team involved and without doubt we’ll have no hesitation recommending Frames Conservatories Direct to our friends & family.
Thank you
Very Best Wishes
Adrian Peck
Very pleased with windows
on 12, Dec 2017
Very pleased with windows and all work under taken
Window installed, fascia
on 08, Aug 2016
“No comments given.”
Would use them again
on 08, Mar 2018
Have used this company once before and were very satisfied that time too. Would use them again
New back door fitted
on 30, Oct 2015
“Perfect in every way clean, finished on time very polite workmen I will certainly use this firm again and recommend them to family and friends.”
THANK YOU FRAMES CONSERVATORIES DIRECT
on 16, Dec 2016
ALL INVOLVED WITH SALES TO INSTALLATION OF OUR WORK WAS COMPLETED WITH RESPECT TO OUR PROPERTY AND OURSELVES BOTH FITTERS WORKED IN A COURTEOUS AND HONEST MANNER AS WERE LEFT ON THERE OWN ONE DAY TO CARRY OUT WORK WHILE WE CONDUCTED OUR BUSNISS AWAY FROM THE HOUSE THANK YOU FRAMES CONSERVATORIES DIRECT LTD
New windows and doors and the addition of a bay window
on 21, Dec 2017
The team appointed to do the work were excellent and they did an excellent job and I am very happy with the finished result
pleased with the product & customer service
on 19, Dec 2017
Very pleased with the product, sales process, installation & customer service.
Efficient Service
on 23, Apr 2018
The installer was efficient and courteous.
professional and courteous service
on 09, Apr 2018
Very professional and courteous service throughout the entire process.
Conservatory updated
on 12, Oct 2015
“Outstanding product and fitting. Couldn't be more pleased. We now use our conservatory everyday and it has added an extra room to the house. Fitters were very efficient, polite and hard working. The work only took 2 days and was finished to a very high standard. Sales person gave clear and accurate information about the energy efficient glass.”
New conservatory
on 21, Jun 2018
“Very happy with the work and the staff. Excellent service.”
Front door replaced
on 07, May 2015
“The most recent of five jobs over two years, all carried out professionally, efficiently and courteously from initial contact to completion. I would have no hesitation in recommending Frames Conservatories Direct to others.”
well presented company
on 09, Jul 2018
Very professional, particularly well presented company by lead contact Mr James Fry.
Solid roof fitted to existing conservatory
on 15, Aug 2017
The salesman, estimator and following contact were all excellent. The fitters were both professional and obliging.They covered all routes to the work with dust sheets and boards so no mess was left at all. The products used were all visibly of good quality and the finished result was really pleasing. I could not have wished for a better job to be done.
Windows & Doors
on 23, Nov 2017
“Very good job, well done. Fitters were excellent.”
Professional company
on 06, Apr 2018
Professional from start to finish. We have used tihs company before and will be happy to do so again
Efficient installation
on 18, Feb 0007
The fitters were courteous, friendly and extremely tidy. They arrived as arranged, and completed the installation efficiently.
Efficient & professional
on 26, Apr 2016
There were snagging issues & this were dealt with efficiently & professionally by Frames Conservatories Direct Ltd.
happy with the whole experience
on 20, Dec 2017
We were happy with the whole experience from enquiry to completion including the fitting of a cat flap as requested.
A great job done by really friendly staff
on 04, Dec 2017
We had a 4mx4m gable end conservatory in grey, from the sales team to the finish the work was carried out to a high standard. Everyone we dealt with were professional and knowledgeable and it was really easy to ask questions and get feedback. I am not joking everybody involved were so customer focused it was a pleasure to have them around my home.
Kitchen door (back door replacement).
on 15, Jun 2018
“Excellent service provided from start to finish. Would recommend and would use again in future.”
A very friendly team
on 15, Jan 2018
A very friendly team, polite and respectful at all times.
Good pricing
on 05, May 2017
Friendly and efficient customer service, good pricing for products received.
New bathroom window
on 26, Jan 2015
“They did everything they said they would starting with the Sales person in their showroom to receiving paperwork to having a fitted new window. Couldn't fault them and wished I had used them before for other double glazing I had installed!”
Roof line trim replaced
on 13, Jun 2013
“Neat, tidy and good value.”
Thorough and efficient
on 14, Feb 2017
Work carried out on time ,correct date, thoroughly and efficiently
An excellent company
on 18, Sep 2014
I have been looked after so very well by Frames Conservatories - an excellent company. PS guttering hedgehogs fixed - very satisfactory
New conservatory
on 19, Feb 2017
“I can only recommend Frames Conservatories Direct. From start to finish the various workers were brilliant, they turned up when expected, were extremely tidy and polite and the standard of work was excellent. I have no hesitation in recommending this company.”
New French door, cutting through brickwork
on 04, Nov 2016
“This work was carried out very clean and efficiently.”
Good work
on 12, Jun 2017
Good work well and speedily executed by very pleasant craftsmen!
Good experience
on 21, Mar 2017
Good experience - now having French doors fitted
Would recommend
on 15, May 2017
I would recommend this company to others.
Very pleased
on 13, Feb 2017
Very pleased with the installation.
Very Happy
on 29, May 2018
"Very happy with the work and the staff"
Replace garage doors
on 23, Feb 2016
“Very good service, tidied up at end of job, explained how to work the doors and how to maintain them.”
Pleasant, helpful Fitters
on 13, Oct 2016
Very pleasant and helpful fitters who left the house as they found it.
Efficient
on 22, Sep 2016
Excellent, quick and efficient.
Delighted with the finished article
on 30, Oct 2017
The installation Fitters were first class, friendly and helpful and we are delighted with the finished article.
Orangerie
on 01, Dec 2017
Design, manufacture, ground preparation and erection of an Orangerie with other associated house modifications and alterations. Professional, courteous, honest and at all times at pains to do their very best for the customer and especially calm and constructive when faced with the inevitable unforeseen difficulties and problems that are always encountered during works of this nature.
friendly and trustworthy staff
on 20, Nov 2017
Very proffesional, friendly and trustworthy staff (reps and Fitters) very happy.
Excellent results!
on 22, May 2018
Excellent work from all involved in the process from initial chat with showroom salesman, installation and feedback and checking from salesman again. We are very happy with the quality and the professional approach from all concerned.
Installer was excellent.
on 03, Mar 2017
Installer was excellent.
A most satisfactory job
on 07, Aug 2018
From start to finish, the job of replacing our windows was handled in a most professional and friendly manner. There was no sales pressure. The job started and finished on schedule. All the staff were friendly and helpful. A brilliant result.
Courteous and professional
on 25, Apr 2017
The fitters were very polite, courteous, friendly and professional. I would definitely recommend Frames and Conservatories Direct.
Replacement d/ glazed window
on 17, Jun 2015
“Efficient clean on-site work carried out with minimum disruption to family life, with what appear to be to date quality replacement units and backed up with a 10yr guarantee so I'm confident that over time units will perform as good as they look and I would have no hesitation in recommending this company to any of my friends who may need upgrading of their windows, doors, or the addition of a conservatory.”
Cladding and fascia
on 09, Apr 2018
“Professional, excellent work fast.”
Proffesional Service
on 10, Apr 2018
The work was carried out in a very professional manner. The quality of the units is high and the finish excellent. The administration could be better and the costing more transparent. We got there in the end and are satisfied with the results
New windows and doors
on 15, Jul 2013
Very efficient and courteous guys, they do a really good job.”
Replace windows and patio doors with UPVC and French doors.
on 14, Nov 2014
“Two teams worked on the house and so took less time than initially quoted. They were very efficient and professional. They were also very helpful with refitting vertical blinds although not I'm their remit.”
Extremely Professional
on 29, Sep 2016
Extremely Professional, Polite, Conscientious & Tidy
Brilliant
on 23, Feb 2018
I had two quotes when I decided to get my windows and doors done, I decided to go with Frames Conservatories Direct from Bury St Edmunds, I’m so glad I did they done an excellent job, I love my windows, the bay and the dormer look lovely, The chaps were all polite, done a great job and always cleared up after them. I would recommend the company with the greatest recommendation. Thank you guys.
A professional company
on 10, Jul 2017
We had a couple of fitting issues that after discussion with the company were corrected to our satisfaction. A professional company which we would not have any hesitation in using again. John Quigley
Quality workmanship
on 02, Feb 2018
Excellent team and very pleased with the quality of the workmanship
We are pleased with the finished product
on 05, May 2017
We are pleased with the finished product. Tony, Bradley and Lucas all did their job well.
Great service
on 07, Dec 2017
Great service and would recommend to anyone
Excellent company, lovely people, right price;
on 14, Apr 2018
We have had a service style that I thought was a thing of past times. Glen Barker was so patient with our decision making and planning that span three years. George Adam and Dave are state of the art window installers / craftsmen and an absolute pleasure to have around the house. Topped off with the best finish render, all to our precise specification by Luke and Paul. 25 windows, 1 new dormer, render and HardiePlank boarding. Excellent company, lovely people, right price;
Secondary double glazing
on 19, May 2018
Excellent secondary double glazing installed to three casement windows. This followed doble glazing to other parts of house in previous years. All work done at competitive prices and well done. Highly recommended company.
Roger119/05/2018
Replacement bedroom window
on 01, Sep 2015
“The fitters were both polite and efficient. They worked happily together and were a good working team. The standard of work was excellent and they tidied up very well after they had finished. An excellent job.”
We have used the company 5 different times
on 18, Dec 2017
We have used the company 5 different times ,and each time we are very happy with the end product,no hassle,very easy to deal with, and would recommend them and there fitters, to all and sundry
Quality product
on 15, Sep 2016
Excellent Service, Quality product, Highly recommend
New windows
on 21, Jun 2013
“Very good and very satisfactory!”
The workmanship was excellent
on 24, Jul 2018
The workmanship was excellent and the team arrived on time and were very polite
New Door Fitted
on 20, Apr 2017
“Excellent experience of dealing with this company, from initial order with the very knowledgeable and professional salesman to the expert fitting carried out by very skilled and courteous fitters in an amazing short time.”
Conservatory roof
on 30, Oct 2015
“Entirely happy with our experience of frames.”
Secondary double glazing
on 11, Mar 2016
“Work was carried out on time, windows fitted perfectly. Worker was polite and efficient, well pleased.”
High standard, attention to detail
on 01, Sep 2016
Mark Eden responded to emails quickly day or night and nothing was too much trouble.We found him very genuine, offering support where needed. The finished installation was to a high standard with attention to detail. Our home was respected by the fitters too.
Windows
on 23, Nov 2017
Very satisfied
“Very good and clean.”
on 10, Feb 2016
“Very good and clean.”
Great crew
on 18, Apr 2017
Great crew, house looks so much nicer.
Windows and doors
on 22, Jan 2016
“Professional helpful.”
Very satisfied with the installation
on 22, Dec 2017
Very satisfied with the installation and the manner of sales and communication
New Front Door
on 17, Apr 2018
The new front door is stunning and is even better than it looked in the brochure. We couldn’t be happier with the Service from Frames direct.
3 new windows fitted
on 18, Jul 2015
“Excellent work and good quality windows. All completed quickly and efficiently, with a minimum of fuss.”
Canopy
on 03, Aug 2018
Very happy with product - fitters were professional, friendly & did an excellent job. Left site very tidy.
Installed with great efficiency
on 13, Jan 2016
new conservatory, installed with great efficiency by Scott and Ross, who called back after job completion to check on any remedial work. All the team were very courteous and tidy and each stage progressed smoothly without problems. Would recommend.
We would not hesitate to recommend the company.
on 16, Jan 2018
We are very happy with all aspects of the work. The products look superb and have made a big difference to the appearance of the outside of our house. The fitting team were very good and completed the work to a high standard. We would not hesitate to recommend the company.
Top quality product
on 04, Feb 2015
Top quality product and very good workmanship. The team of fitters went the extra mile to complete the job. Well done to all concerned
Courteous and professional
on 10, Nov 2017
All trades were extremely courteous and professional , keeping me well informed of their progress and answering any queries raised during the installation. I would certainly recommend this company to friends and family .
Very good
on 01, Aug 2016
Contact with firm both by phone and mail has been very good
The product is very good quality and the price was competitive
on 15, Jan 2018
Very friendly company from sales executive to fitters, we got along very well with all concerned, they were happy to answer questions and explain or correct anything that we were unsure about. They turned up on the days they said and always on time. The product is very good quality and the price was competitive. James was not at all like any pushy double glazing reps we have had in the past.All in all a good experience from start to finish
Would recommend
on 18, Feb 0002
Quality of work satisfactory and the two fitters excellent. would recommend.
Very helpful
on 08, Aug 2017
This was a small value order completed within an afternoon, however the sales rep and the surveyor both provided very helpful information and advice
Windows look great
on 26, Apr 2017
Good experience. Windows look great. Would recommend to a friend
A lovely company people to deal with
on 20, Oct 2016
alovely company people to deal with
9 windows and 2 doors
on 01, Aug 2016
“Very pleased with installation of doors and windows, work completed quickly with no issues, great job.”
quality of material and the workmanship
on 07, Dec 2017
I was impressed with timekeeping and the quality of material and the workmanship. I would definetly use their services again.
New doors
on 26, Feb 2015
“Very professional. High standard of workmanship.”
2 new doors and 7 new windows fitted
on 11, Jul 2016
“No comments given.”
Great Service
on 02, Mar 2016
They were extremely good and professional. Great Service.
Good product well installed
on 06, Mar 2018
Good product well installed. We are happy to have gone through a really cold winter with our new windows
Front and back doors replaced
on 03, Oct 2016
“Good product, fitters were very friendly and helpful.”
Wonderful service
on 30, May 2017
Wonderful service from start to finish, we are very happy.
First class service
on 08, Dec 2017
From start to finish,ordering the door, communications and fitting was first a class service, we are fully satisfied
from Bury St Edmunds, Suffolk
Very Pleased all round
on 21, Apr 2017
Very Pleased all round
Front door
on 07, Oct 2014
“Work carried out to my expectations.”
Windows and doors
on 26, Oct 2017
“Very pleased with work done.”
Excellent service & installation
on 27, Feb 2017
Excellent service & installation very professional carried out. Good customer service as well.
Replacement windows
on 03, Apr 2017
“Work was fine but problem with one window which I am still waiting to be resolved”
Response from Frames Conservatories Direct Ltd:
I’m sorry that it has taken us a while to get to the bottom of this issue with your kitchen window. Following a visit from our service engineer on Wednesday 28th March we have ordered a new mechanism from the manufacturer. As soon as the part arrives with us, we will be in touch to arrange fitting. Thank you for your patience.
I love my windows
on 23, Feb 2018
Brilliant
Customer Service
Quality
Value
I had two quotes when I decided to get my windows and doors done, I decided to go with Windows and Conservatries from Bury St Edmonds, I’m so glad I did they done an excellent job, I love my windows, the bay and the dormer look lovely, The chaps were all polite, done a great job and always cleared up after them. I would recommend the company with the greatest recommendation. Thank you guys.
St Ives Cambs23/02/2018
No hard sell
on 30, Jun 2018
"No hard sell. Very relaxed."
Could not have been more helpful
on 03, Apr 2018
After one or two delays the installation was completed. The installation team could not have been more helpful, friendly and polite.
New Front Door UPVC
on 13, Nov 2017
“Very good service.”
Quickly resolved
on 14, Aug 2018
Had a few minor issues but these were quickly resolved
Overall impression of the office and the company was one of proffessionalism.
on 07, Nov 2017
Two man team arrived very promptly, worked consistently, We had confidence in their skills. They were both extremely pleasant. They left everything clean and tidy. Overall impression of the office and the company was one of proffessionalism. Only concern was that the two guys didnt eat biscuits haha
Front and back doors fitted
on 10, Mar 2015
“Very nice and polite workmen. A very good service overall, I would highly recommend this company.”
Open Veranda
on 18, May 2018
We decided to have a Veranda, with tinted and UV reflecting glass, brilliant, from placing the order to the finished job, everyone was very professional and helpful. We would recommend them.
Barry from Cockfield 18/05/2018
Highly recommend
on 23, Jan 2018
Excellent Sales Person. Knowledgeable and not pushy. Fitters - Ross and Chis - Efficient, courteous, professional, very well mannered. Highly recommended.
Windows look good
on 19, Jul 2017
Windows look good, very pleased
Workmanship was first class
on 15, Sep 2015
From walking in to the show room to discuss a new kitchen window and the replacement of a sealed unit in the lounge it was a pleasure.Everyone was very helpful and answered all my questions and I never felt under any pressure.
The work was carried out on the day and time that had been agreed and the workmanship was first class.I shall not hesitate to use Frames Conservatories Direct again in the future .
Polite and professional
on 20, Dec 2016
Everything went like clockwork and the fitters were polite and professional at all times. Nothing was to much trouble for them.
Wonderful service
on 05, Apr 2018
“Wonderful service, very professional, helpful and pleasant.”
Has been a pleasure
on 19, Dec 2016
I AM PLEASED WITH THE PRODUCTS SUPPLIED & THE WORK WHICH WAS DONE. THE JOBS WERE CARRIED OUT AS PER QUOTE & ALL OF THE REPESENTATIVES & FITTERS HAVE BEEN PLEASURE TO HAVE IN MY HOME. THIS IS VERY IMPORTANT AS I AM A WOMAN WHO LIVES ALONE. I WOULD CERTAINLY RECOMMEND THIS COMPANY.
Brilliant fitters
on 28, Mar 2018
Fitters where brilliant working round the residents, did a great job left everything clean and tidy
french doors
on 12, Jun 2017
We had a few issues with the french doors locking but the manufacturer came out & sastisfactorily sorted
We were happy with the service from start to finish
on 17, Mar 2017
We were happy with the service from start to finish
Professional and extremely competent
on 12, Mar 2018
We could not fault the service we received - from initial consultation through to the finished work. Mark Thorpe was very helpful and informative. All the men who worked on the project - the builders, the fitters, the electricians and plasterer were professional and extremely competent and very courteous. We would recommend the company without any hesitation.
Very efficient team
on 26, Jan 2017
Very efficient team who did the work on the coldest day of the year.
Very good service overall
on 06, Jul 2018
Wrong door fitted to start, but soon corrected with the one that we wanted. Very good service overall.
Excellent service and installation
on 02, Feb 2018
Our need was a new back door following a burglary. The company fast forwarded our order and fitted us into their busy installation programme in 14 days. Excellent service and installation. Very happy!
New conservatory fitted
on 02, Feb 2015
“An excellent service from beginning to end. We have used Frames Conservatories Direct before and would do so again without hesitation. All members of the team were efficient, polite and professional at all times. It was a real pleasure to deal with the company and to have the confidence to trust them and the product without reserve.”
Back door
on 10, Jun 2016
“Very satisfied with door and workmanship.”
Brilliant.
on 31, Aug 2017
The sales representative was extremely patient. The Installers were brilliant.
Professional, courteous, honest
on 01, Dec 2017
Orangerie
Customer Service
Quality
Value
Design, manufacture, ground preparation and erection of an Orangerie with other associated house modifications and alterations. Professional, courteous, honest and at all times at pains to do their very best for the customer and especially calm and constructive when faced with the inevitable unforeseen difficulties and problems that are always encountered during works of this nature.
George01/12/2017
Professional team
on 03, Dec 2014
a very dedicated, professional team, punctual and polite
Replacement fascias, gutters, windows and doors
on 26, May 2015
“No high pressure selling, just a sensible quote. We were talked through everything, they were happy to accommodate us when we changed our minds on the specification of the doors and glass. Everything happened on the dates we were told. The fitting teams were excellent. Quick, efficient, polite and good workmanship. They even finished more quickly than expected. What more can you ask for.”
windows for church kitchen
on 12, Nov 2015
“The work was done carefully and very efficiently, Frames Conservatories working with my builders to have new windows fitted in perfect time to dovetail with build work.”
Fitting a self closing garage door
on 20, Jun 2016
“They did what they said they would, everything we asked for.”
New conservatory roof
on 30, Jan 2015
“Good work and plenty of follow up support. Flexible approach.”
Quality goods
on 29, Mar 2018
Company and installers very professional and quality goods
Replacement Windows
on 02, Mar 2018
This company came recommended to me by a friend, it was a good recommendation, my replacement windows arrived as planned and the guy's who delivered and replaced them did an excellent job and left my home as tidy as they found it. I would certainly recommend anyone to use frames & Conservatories, just don't do what I did and choose one of the coldest days of the year to replace your windows, because you're going to freeze!!
Lovely sales experience
on 09, Apr 2018
Lovely sales experience from James, very friendly and personable. Would use him again without doubt. Fitters were efficient and polite, have used the company before and will use them again.
Efficient and polite
on 18, Apr 2017
Very happy with the work completed. Team very efficient and polite and also the office staff.
A good job done
on 08, Aug 2016
A good job done
New windows, doors, roof line and cladding
on 28, Dec 2017
“Work carried out to a high standard. We were kept informed of progress and any issues were resolved. We are very pleased with the results.”
Great Company, products and service
on 07, Mar 2017
Great Company, products and service
First class
on 12, Jan 2017
First class from start to finish , great personnel both in the showroom, on site at home and in dealing with the office staff
Very impressed
on 02, Nov 2016
We were very impressed by the professionalism of Glen, Scot and Simon
New door and adjourning window
on 09, Jun 2015
“Work all carried out good and efficiently”
First class service. Very clean work by the fitters.
on 02, Aug 2017
“Very efficient. Fitters were excellent in the finish and cleaning afterwards.”
Quality products
on 26, Jul 2018
Very good quality products excellent job performed by 2 very knowledgable people . both were polite nothing was an effort for them when asked to do something.
French doors & new internal window
on 17, Aug 2018
Recommended by a friend after excellent service, cannot fault the contact and fitting service and very pleased with the finished result.
New French windows fitted
on 06, Jan 2016
“This is the 4th time we have used this company and have always found there service and workmanship exemplary. The whole team are courteous and helpful. We would thoroughly recommend them to anyone.”
Installation new back door
on 20, Mar 2018
“Very well done!”
Would recommend
on 05, Apr 2018
Very helpful and professional fitters.Would recommend !
Very friendly
on 20, Jan 2017
Attention to detail +++ Very friendly and courteous fitters.
Outstanding gutters
on 13, Feb 2018
From start to finish very easy process and the gutters were absolutely outstanding
The whole team were very professional
on 11, Apr 2017
The whole team were very professional, courteous and respectful. We could not have asked for more. Our Team Mark the Bricklayer, Tony the installer and Lukas the plasterer - all lovely guys, oh and Liam the Electrician.
Fitted new front door
on 22, Aug 2016
“From beginning to end the service was excellent, work carried out tidy no mess as very nice people work guys too.”
the experience was positive
on 20, Jul 2018
Overall the experience was positive - although there was an issue with the installation of a cat flap. This was resolved to my satisfaction promptly
Good product
on 05, Mar 2018
Good product and fitters. Slightly let down by lack active project management. Electrical installation below standard
I have no hesitation in recommending FCD to all.
on 12, Dec 2016
Frames Conservatories Direct (FCD) installed new D.G. windows for us in April and December 2016. The whole process went very smoothly and speedily. I was particulary impressed with their sales representative Mark Tate, who is courteous and professional abd does not emply any of the usual methods to try to force you to buy. Purchasing DG is something I have avoided over the years for this very reason. All the other FCD employees I dealt with were also a pleasure to work with. I have no hesitation in recommending FCD to all.
Quality profesional workmanship
on 30, Mar 2017
Quality profesional workmanship
I am very satisfied with the windows.
on 17, Mar 2017
The installation was completed very quickly and efficiently. I am very satisfied with the windows.
Can\'t fault the service
on 03, Dec 2014
Can't fault the service from start to finish, from purchasing to fitting
New conservatory
on 26, Feb 2018
“Wonderful from start to finish, no pressure sales from Mark or Glen and Ely exactly what was ordered was installed to the highest standard.”
Replaced conservatory roof
on 27, Oct 2016
“The standard of workmanship was very satisfactory and we are pleased with the finished result. The team were let down by poor communication by the Administration team causing problematic delays meaning that it took 4th months to get the job carried out.”
New windows throughout the house.
on 19, Feb 2013
“The men arrived on the given date at the given time and did a good clean job of replacing all of our windows. We are very pleased with them and the benefits of good double glazing over the winter has been very helpful in keeping our fuel bills down.”
Very pleased
on 20, Dec 2016
Very pleased with job done, would recomend them to anyone.
Windows/doors
on 28, Oct 2016
“Professional, helpful.”
It was a pleasure to deal with Frames Direct.
on 09, Sep 2016
It was a pleasure to deal with Frames Direct.
Very pleased with the conservatory
on 31, Mar 2017
The installers were friendly,courteous and helpful at all times and we are very pleased with the conservatory which was completed to a very high standard.
Replacement conservatory roof
on 06, Jul 2015
“Quality of work was excellent, the installers were pleasant, very polite, explained the procedure for the installation. Very pleased with the roof and workmanship.”
Excellent service, product and installation
on 09, Feb 2017
Excellent service, product and installation
A quality job
on 06, Dec 2017
A quality job, efficiently advised, and competently completed. Thank you
Door for garage
on 19, Apr 2016
“The garage door was expertly fitted, very helpful fitters.”
Front & Back Door Fitted
on 28, Jul 2017
“Excellent service.”
Professional installers
on 18, Feb 2020
From order to installation everything was handled very efficiently and the installers were extremely professional and helpful.
Very happy
on 18, Dec 2015
Very happy with all the work done!
Pleased with door
on 07, Feb 2017
very pleased with door and work done
Fitted new windows and patio door
on 07, Jun 2016
“Very good, clean, tidy, polite and helpful. Great job.”
Really pleased
on 26, Jul 2018
Really pleased thank you to all involved
Absolutely delighted
on 27, Feb 2018
A chap came to our home around 8 weeks ago and measured up, he was not pushy and was completely honest throughout the meeting. He was professional and gave us a good understanding of what the company offer.
We then received the quotation the following day and it was sensitive to our budget and gave us options should we not be able to afford to do the whole house. We made a decision to go ahead and the surveyor came to measure up and noticed that we had some unfinished work on our house from an extension we had just finished, he offered to complete this and also fix our front door which was inclusive in the original quote. We were absolutely delighted.
The customer service team kept us informed at all times while we waited for our windows to be made.
The installation team Shaun and David arrived on time on the day agreed and were professional at all times, we had a couple of technical issues which were no fault of the company just the design of our house and they came back the following day to finish the job. Shaun and David explained the process of installing the windows and again kept us informed of what they were doing at all times. They left our house beautifully clean and even cleaned the windows, they also cleaned the garden once they had finished and also fixed some brickwork that again was no fault of the company. They finished the windows beautifully and all the finishing touches have made such a huge difference to the overall look inside and out.
I cannot recommend this company enough, their ethos and customer service is second to none and we are absolutely delighted in the end result.
Hannah Cox
Would definitely recommend
on 02, Aug 2017
Would definitely recommend this company and thinking of using them in the future
Replacement windows and doors. New fascias, soffit and barge boards
on 20, Jan 2015
“Adam, Matt and George did an excellent job with the windows, keeping me well informed and leaving everything clean and tidy when they left. The same comments apply to Steve who fitted the fascia etc. I would thoroughly recommend the company.”
very professional, hard working
on 27, Jul 2018
Three departments of doing business with frames:
1) Sales - Brilliant, show empathy and fully understand your requirements
2) Installation - very professional, hard working, reliable, excellent products and they leave the site clean
3) After sales - pathetic, they don't even recognise you as a customer, they don't have any record of where the products were installed, they rarely call you back - and when they send someone round he doesn't even have the correct address (poor chap wastes his time trying to find out where you are!
Problem resolved
on 17, Feb 2017
COMMUNICATION IN THE OFFICE WAS UNSATISFACTORY, AND WE WERE LEFT FOR DAYS, IF NOT WEEKS, NOT KNOWING WHAT WAS HAPPENING AND IF ANYONE WAS COMING TO DO THE WORK. THIS HAS NOW BEEN RESOLVED.
windows
on 20, Jan 2016
“A very good job from salesman to work being completed”
Conservatory
on 09, Apr 2018
“Very satisfied with work carried out and speedy work done.”
French windows replaced
on 20, Nov 2016
“Reliable, friendly and efficient.”
An excellent job
on 14, Sep 2016
The installers worked very hard all day, were very courteous. An excellent job.
New front door
on 11, May 2015
“Very professional in all aspects of the buying process. Standard of workmanship very high. Fitters very helpful and polite.”
5 replacement sash windows
on 28, Jul 2015
“Very accurate measurements of arched heads on our sash windows were taken on several visits before the windows were ordered. Finished windows (oak grain effect in cream) are superb - they look like the original windows but have all the benefits of double glazing with argon, very easy operation and full security. Our carpets were covered with 2 layers of protection and all rubbish was removed from the site each day. Brilliant!”
NEW STABLE BACK DOOR
on 11, Feb 2017
“Excellent job. Turned up on time very polite and smart. Hardly any mess and cleaned up at the end of the job. Finished job is fantastic, very pleased with there work and would recommend this company. Would certainly use them again.”
New conservatory
on 19, Feb 2015
“Frame Conservatories Direct are a affair company to deal with from the salesman who listens and is helpful, the ground workers and fitters all who have been personable and friendly and ensured a tidy site at all times. A new neighbour recommended FCD and he said this was his 3rd job, I now know why he heartedly gave his praise and I can do the same.”
Everyone was courteous, polite and efficient
on 18, Jan 2018
Everyone was courteous, polite and efficient. I really felt that I had made the right decision, especially once the work was completed.
Replacement windows
on 17, Jul 2015
“Very good experience throughout process. No hard sell and no money wanted up front. Preparation, in terms of options available and what would happen on the day, was very good. Installation went well and the workmen were very efficient and tidy. Planning to use them again.”
New glass conservatory and cladding to dormer window
on 10, Apr 2017
“The work was carried out in a very professional manner to an exemplary high standard, very pleased.”
satisfied customer
on 11, Jul 2018
Initial installation unsatisfactory, door very difficult to open, sealing gasket sticking to exterior paintwork and pulling pieces of it off. F and C rep came out , checked door over thoroughly and basically could not see why door was problem to open, but touched up the paint and hoped it might improve. Did not and rep out again 18/4 accepted no improvement and took problem back to F and C. who promptly contacted Manufacturers, Their rep out 26/4. Seal changed and attempt made to patch up paintwork. Door now opening alright, but finish spoilt. F and C arranged for door slab to be replaced, fitted very efficiently by manufacturer on 9 May. Now a satisfied customer
It has been a pleasure
on 18, Dec 2013
Dear Steve
From the initial consultation, through to the fitting and after care, Frames Conservatories Direct and yourself in particular have provided an open, friendly and professional service.
You have been very transparent with your pricing, there was no hidden charges and are competitively priced. So much so in fact, FCDs price was under half that of another company who were offering similar products at what, clearly were inflated prices.
When it came to surveying and fitting, this was all done efficiently, with the minimum of fuss and finished to a high standard by a team of polite and friendly fitters who cleared up as they went leaving the house exactly as they found it (bar new windows of course).
The whole process from your first visit to completion of our house took little over a month and despite originally being sceptical of 'plastic windows' I can honestly say I would recommend not only FCDs products and services but also your friendly and relaxed approach without hesitation.
It has been a pleasure to deal with you, so from myself and Rachel, a big thank you to Steve and all at FCD
Dan and Rachel
Dec 2013
Very good
on 24, Oct 2014
Visit to measure and initial fitting were very good. Did have a problem with one window not shutting properly, but this has now been fixed.
Three new doors.
on 04, Jul 2014
Three new doors.
Excellent in every respect
The workman who carried out the work were very courteous and tidied up aft they had completed the job.
May 2014.
we are very please with our new conservatory
on 08, Nov 2016
all the fitters did an excellent job on our new conservatory all very polite, kept us informed & left everywhere clean & tidy. we are very please with our new conservatory and can now really enjoy using it
Guttering and downpipes
on 13, Mar 2017
“The workmen were excellent. Management communication could be better.”
Via Checkatrade (click HERE to see more)
from Diss, Norfolk
Good firm
on 05, Jun 2017
Good firm to deal with, thank you
Conservatory at the rear of the property
on 03, Feb 2017
“Job took some while to complete but it looks really great and offers a greater addition to the home.”
We would recommend this company highly
on 21, Aug 2017
We would recommend this company highly
Used twice before
on 12, Aug 2016
We have used Frames an Conservatories twice before and always had a very positive experience, this was no exception
Thanks very much for our new room
on 03, Dec 2017
We had a new garden room built.
Excellent service throughout
on 21, May 2018
Brilliant service from design consultant through to the installation team.
\"Very tidy workers\"
on 10, Oct 2016
"Very tidy workers"
Brilliant communication
on 22, Feb 2017
The communication between the different services was brilliant and that is what enabled the whole process to work smoothly and quickly. Good project management by surveyor.
Very happy with our new conservatory
on 18, Jan 2023
Frames Conservatories Direct Ltd delivered a totally professional and efficient service and we are very happy with our new conservatory.
Fascias and soffit
on 08, Nov 2016
“Everything done as planned. Workmen cheerful and helpful.”
Very pleased with door
on 28, Sep 2017
I am very pleased with door. The fitters were excellent.
2 windows
on 08, Aug 2016
“No comments given.”
very happy with the windows
on 14, Mar 2018
We are very happy with the windows, the installations and the cleanliness of the workmen
Sash windows replaced and all fascias
on 13, Nov 2017
“Excellent team of people from sales person. Surveyor and installation teams. Good work ethic and superb standard of workmanship.”
windows and doors
on 14, Aug 2018
We ordered new windows and doors, the whole process was both efficient and courteous from the order to installation. Despite working on one of the hottest days of the year, and our old windows showing and unwillingness to come out, David and Sam the fitters were good humoured and professional. We are very pleased with the end result and would have no hesitation in recommending Frames Conservatories direct.
on 08, May 2017
The 3 lads that did the installation were a credit to their company and we would highly recommend them for their workmanship, courtesy and friendliness
No hesitation in returning to them
on 17, Mar 2017
We had already had double glazing fitted by this company a few years ago and had no hesitation in returning to them for the new front door.
Very happy with the result
on 27, Sep 2016
There was a problem with there being a pipe in the middle of the installation area that was not picked up on survey. Caused a delay but was dealt with well by a great plumber. The radiator also proved a problem and was replaced. I appreciate that all was done with little fuss and no extra cost to me. Very happy with the result. Has transformed the room. Thank you.
Windows
on 15, Nov 2015
“Very satisfied and please with the product.”
Soffits and fascias replaced
on 18, Feb 2013
“Could not praise the two guys who did the work and the company itself, enough. Would thoroughly recommend using them.”
Replacement windows
on 20, Jun 2013
“I couldn't think of a better company. They are a brilliant company!”
No comment left
on 08, Jun 2018
No comment left
Very helpful
on 11, Apr 2017
The installation team were courteous, polite, and very helpful in putting back furniture
Good to deal with.
on 02, Mar 2017
Everyone from Frames and Conservatories Direct Ltd is very good to deal with.
Very good work done on time
on 10, Jul 2018
I had two new composite doors to replace 18 year old UPVC doors. I found the Ely office to be better than the Bury St Edmunds office. A price was agreed. I was contacted for a site survey which was done on the day and was then advised a provisional date for installation. About a week later I was contacted by the installation team to confirm the date and time of the installation. The installers arrived on the due date and were extremely tidy with their work, which including cleaning up afterwards and taking away all rubbish.I would I recommend FCD? Yes, but beware the sales team at the Bury office may not be on the ball!!! First impressions count, but overall I am glad I gave them a second chance.
Beautiful sash windows
on 29, Aug 2017
Thank you for the beautiful sash windows
I have been looking for sash windows for our 1880 built cottage and nothing really hit the mark or I was expected to have salesmen coming round in the evening when I had finished work, something I didn't want.
I visited the new show room in Ely and had a straight forward conversation with Mark the sales person he got a sample window in for me to look at from both a style and material type. It was easy to then go ahead and order and there are plenty of guarantees in place with both the company and the manufacturer. The work was completed promptly and I was kept up dated at all times. The installation was quick and tidy .
The windows have made the cottage, they look perfectly in place and we have had so many comments about how nice the cottage looks. The new back door is excellent as well. Overall I would not hesitate to recommend Frames Conservatories Direct to anyone who is looking for new windows or doors.
Guttering plus roof-line plus windows
on 11, Apr 2016
“Brilliant customer care, and very courteous guys. Would recommend the company.”
Storm2 windows and doors
on 15, Apr 2013
“Personal and reliable service, they showed great respect to our property.”
Sliding patio doors
on 15, Nov 2014
“An excellent service from first contact to finished job.”
No comment left
on 13, Apr 2018
Initial impression
: 5.0 out of 5
Cleanliness
: 5.0 out of 5
Value
: 5.0 out of 5
Punctuality
: 5.0 out of 5
Quality
: 5.0 out of 5
Overall opinion
Excellent service
on 02, Jan 2018
Excellent service from start to finish
Excellent and efficient service
on 13, Oct 2014
We had all our windows, soffit boards and gutters replaced nearly five yesrs ago and have been very impressed with the service and workmanship. We discovered a minor leak from our bathroom window this morning due to the heavy rain and driving wind. Called Jenny in the office, she was very efficient and helpful. Rang us back and John came out this afternoon and re-sealed the window and cured the leak. In this day and age it is re-asurring to get excellent and efficient service from a local company. Thank you!
Could not be faulted
on 16, Mar 2017
From the initial contact to final installation the service could not be faulted I would recommend to anyone.
Wonderful service
on 30, May 2017
Wonderful service from start to finish, we are very happy.
Cannot fault them
on 10, Nov 2016
"Cannot fault them. Good after sales services and will be using them again"
All windows double glazed and front door
on 08, Mar 2017
“Excellent, prompt, clean and tidy and polite. Outstanding service.”
Installation very professionally carried out.
on 14, Aug 2018
Installation very professionally carried out.
Windows replaced and fascia, soffit and guttering
on 18, Nov 2015
“Overall good service, we had some hitches but these were sorted out without any debate.”
All good from start to finish
on 02, Nov 2016
"Can't complain about any of it - all good from start to finish"
on 16, Jan 2018
An excellent product installed by very competent and skilled fitters
I would recommend FCD Ltd for windows
on 27, Mar 2018
Windows were installed as part of the job (along with cladding and a new roof), overall we were happy with the quality and installation of the windows. I would recommend FCD Ltd for windows
