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East Anglia’s Leading Independent Home Improvement Specialists

1,000’s of customers have trusted us with their projects. Let us improve your home…



New or Refurbished, huge range of choices. Glass Roofs, Solid Roofs, Glazed Extensions and Orangeries



UPVc, Timber Alternative, Timber, Aluminium all available in multiple styles and colours



UPVc Doors, Composite Doors, Solidor Doors, French Doors, Patio Doors and Bi-folding Doors

Roofline & Cladding

Maintenance Free Fascias, Soffitts, Guttering, UPVc Cladding and Hardiplank Cladding


Composite Fencing, Composite Decking, Awnings, Porch Canopies

Multi Award Winning 

National Customer Satisfaction award winners 2015, 2016 and 2019, and Installers of the Year 2016 as voted by our customers and Independently audited by the Independent Network. 

Started in 2001 initially as a manufacturer supplying direct to the trade. However It wasn’t long before the requests started coming in for an installation service.

Fast forward to today and we now install almost all of the products we supply. Our sister company Plastic Trade Frames still supplies our Trade and commercial customers.


12 Month Rolling Average of Customer Satisfaction

We’ve Been Improving Homes Since 2001

When you ask us to complete your Home Improvement project, we value the trust you place in us and the whole team will work tirelessly to help you achieve that dream.

Client Testimonials

The level of service and professionalism we got from Frames Conservatories Direct was great and everything was as promised.

Mr & Mrs Bonnelykke

First class from start to finish , great personnel both in the showroom, on site at home and in dealing with the office staff.
Mr & Mrs Watson

The communication between the different services was brilliant and that is what enabled the whole process to work smoothly.

Ms L Sparkes

Listen and Watch as one of our amazing customers Simon from Bury St Edmunds explain how he found the service when he commissioned us to build him a beautiful Conservatory

Check out some of our reviews on the following independent review sites, simply click a logo below...

Which Trusted Trader Logo


There are many questions we get asked when clients are considering home improvement projects for their homes. Here you will find some common questions but if your question isn’t answered here, feel free to ask us below.

Ask us a question

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Are we protected?
Yes, we are members of the ‘Independent Network’ powered by Veka, we know the network as ‘InVeka’. Veka are the largest UPVc manufacturer in the world and through the Independent Network they oversee quality standards throughout the whole process. From the quality of the polymer beads that are used to produce some of our products, through the manufacturing processes of the windows and doors we supply and finally through to how we look after you our customers. So yes, you are protected!
Are you FENSA registered?
Yes we are registered with FENSA our company number is 38671.
Do you offer finance?
Yes, we are partnered with Hitachi, they are the largest non high street bank in the world. Through Hitachi we offer flexible payment options that we would be pleased to explain to you. We are not paid a commission on the finance we offer, just one more reason we don’t need to pressure sell.
Do you use pressure selling tactics to make a sale?
No! We believe in offering fantastic products backed up by a brilliant installation service at a fair price. We want our customers to feel relaxed when they are dealing with us. Unfortunately not all Home Improvement companies work the same way we do. Our legions of satisfied customers prove to us that we do things differently by coming back time after time for extra services.
Are your windows secure?
All our windows come with locking handles, multi point locking systems, reinforced hinges and hinge side anti jemmy features, in a word YES our windows are secure but for additional extra piece of mind you might want to consider having us fit laminated glass for absolute protection.
Are your services guaranteed?

The vast majority of our products are fully guaranteed for 10 years. This guarantee is backed up with an insurance policy provided by the Independent Network, for your added and complete peace of mind.

Are my details safe with you?
Yes, we never pass on your information, we never sell our lists of customers. When you become a Frames Conservatories Direct customer we honour that relationship and the trust you have placed in us, all we want to do is improve it over time. Your details are very safe with us.

Take a look at some recent work or company news

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Stylish Solidor Installed Near Bury St Edmunds

We recently installed these beautifully stylish Solidors for a customer in Fornham St Martin.  At the front the...

National Customer Satisfaction Award Winners Again!

We are delighted to announce that last weekend we were awarded the Independent Network Customer Satisfaction Award for the...