Customer Complaints

CheckATrade Logo
Trust A Trader Logo
Which Trusted Logo
BSI Accredited.
Independant Network Logo
Assure Logo
Chas Logo

If you feel the need to raise a customer complaint, We would already like to apologise.

We aim to be the very best we can be all the time! But we also do realise that from time to time mistakes happen.

Please contact us via the form below which will be delivered directly to our Managing Director Adrian Lewis who will investigate your issues and take the required action to resolve them.

Customer Complaint Notification Form

  • This field is for validation purposes and should be left unchanged.

You can also write to Adrian at the the following address:-

Frames Conservatories Direct

Unit 3 Barton Retail Park

Barton Road

Bury St Edmunds

Suffolk

IP32 7BE

 

You can also call him on 01284 700456, but please note he may not be in the office and able to take your call.

Once again please accept our sincere apologies and rest assured we will do all we can to resolve your issues. 

Let us improve your home...

Don’t Just take Our Word For It ...

See what our clients have to say about our multi award winning home improvement service

Our Benefits

No Hard Sell Icon

No Hard Sell

No Deposit Icon

No Deposit

10YR Insurance Backed Guarantee Icon

10YR Guarantee

Fully Qualified Fitters Icon

Qualified Fitters

Flexible Funding Options Icon

Funding Options

Customer Satisfaction Commitment Icon

Consumer Satisfaction

Large Showroom Icon

Large Showroom

Consumer Protection Icon

Consumer Protection

Our Promises

Honest &
Professional

Respect &
Integrity

Product
& Service

Happy
Customers

News & Blog

READ OUR BLOG

On-Line
Quote