Customer Complaints

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If you feel the need to raise a customer complaint, We would already like to apologise.

We aim to be the very best we can be all the time! But we also do realise that from time to time mistakes happen.

Please contact us via the form below which will be delivered directly to our Managing Director Adrian Lewis who will investigate your issues and take the required action to resolve them.

Customer Complaint Notification Form

  • This field is for validation purposes and should be left unchanged.

You can also write to Adrian at the the following address:-

Frames Conservatories Direct

Unit 3 Barton Retail Park

Barton Road

Bury St Edmunds


IP32 7BE


You can also call him on 01284 700456, but please note he may not be in the office and able to take your call.

Once again please accept our sincere apologies and rest assured we will do all we can to resolve your issues. 

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