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FAQ’s

We have been Improving homes since 2001 – Let us improve your home…

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Years Established

A. Fensa is a Competent Persons Scheme. When replacing windows, doors and roof lights in dwellings in England and Wales, homeowners must comply with current thermal performance and Building Regulation standards and ensure they get a certificate from a Competent Person scheme or Local Authority Building Control. Fensa is one of those schemes. We belong to the Network Veka Competent Person’s Scheme ‘Assure’ as we felt it offered us and our customers more. As a Network Veka installer we undergo rigorous testing and training and are regularly audited. With a Network Veka installer you can be sure that our history, working practices and finances have been thoroughly checked so you will be dealing with only the best and most professional companies. With Network Veka you will be issued with a 10 year insurance backed guarantee.

A. Our sales team do not employ high pressure sales tactics. There is no phone calls to managers, no 50% off discounts for a signature today. Just straight talking, straight forward advice.

A. Windows & Doors – generally you do not require planning permission unless you are significantly changing the appearance of the house with the new installation. The exception would be if you are installing a bay window where there wasn’t one previously or if you live in a listed building or a conservation area.

Extensions and Conservatories – as long as you meet certain criteria regarding height, position relative to the house and land area, an extension or conservatory is generally considered permitted development not requiring planning permission. You will, however, need Building Control for a glazed extension or to put a solid roof on to an existing conservatory.

Garden Walls – you only need planning permission if the wall is over 2 meters high or 1 meter high if it will be adjacent to a public footpath or highway. You would also need planning permission if either your property or the neighbouring property which the wall would provide a boundary with, is a listed building.

Don’t be put off by the Building Control/Planning Permission maze – we will handle all of that for you.

A. No, our windows are manufactured to British Standards with a kite mark accreditation to prove it. The frames are steel reinforced and fitted with high security locking systems and hinge side protectors, these fittings are standard on our windows.

A. NO, we insist on it, all our windows fitted where a means of escape should be considered are fitted with Fire Egress hinges as standard.

A. We supply 3 keys with every door lock. The locks are ultra-high security. Additional keys can be sought afterwards if needed, from specified locksmiths.

A. There isn’t one! Each conservatory is designed for you individually. It will be made to the size and the design that suits you.

A. Generally all our products are covered by a fully transferable 10 year fully inclusive guarantee for your complete peace of mind. Plus the guarantee is fully insurance backed for your total and complete peace of mind.

A. No, each job is appraised and if we can use our own specialist easy deck system we will not need to have scaffolding erected. We do not make any charge if we use our own standard access equipment as we believe it is part of the job. On average we have to scaffold approx. 1 in 15 jobs.

A. Yes, there is a specialist coating on the surface of the glass that reacts with day light, this reaction prevents anything from sticking to the glass surface and when it rains any deposit is washed off.

A. NONE, we have never taken a deposit, we don’t believe a customer should fund our business before we have actually done something for you.

A. When you are ready to get your home improvement project quoted – simply give us a call on 0800 2800 472. One of our Sales Consultants will visit you at home to take accurate measurements and talk to you about the options available. We will provide you with a free, no obligation quote. There is no pressure, no hard sell and no false discounting techniques.

3 Simple ways to start your project journey.

  • Call us today for a free quote on 0800 2800472
  • Click on one of the ‘Arrange A Virtual Visit’ buttons on this page to book an appointment at a time to suit you using a live video link
  • Click on one of the ‘Instant On-Line Quote’ buttons on this page to see for yourself an approximate price for your project

We’ve Been Improving Homes Since 2001

You can trust us to complete your project with care and attention to detail.

We are a family owned and run company with a collective experience in the Home Improvement industry that exceeds 475 years, you are in safe hands!

Many of our customers find it easier to arrange a visit at a time and date to suit them. For that reason the button below can take you direct to the booking form.

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